Frequently Asked Questions

Find answers to common questions about our products and services

Do I need a license to fly a DJI drone?

Licensing requirements vary by country and drone weight. Generally, drones over 250g require registration with local aviation authorities like the FAA or EASA.

What is DJI Care Refresh?

DJI Care Refresh is a comprehensive protection plan that offers replacement services and accidental damage coverage, including water damage and flyaways.

How do I update my product's firmware?

Firmware updates can be performed via the DJI Fly or DJI GO 4 mobile apps, or through the DJI Assistant 2 software on a desktop computer.

Are DJI batteries safe for air travel?

Most DJI Intelligent Flight Batteries are under 100Wh and can be carried in carry-on luggage. Always check with your airline for specific lithium battery regulations.

What is the maximum transmission range?

Transmission range depends on the technology (e.g., O3+) and environment. Most flagship models offer a range of up to 15km in unobstructed, interference-free areas.

Can I use my smartphone with the remote controller?

Yes, most DJI controllers are designed to connect with iOS and Android devices via the appropriate USB cables provided in the box.